Privacy Policy

Last Updated : 04 October 2024

Privacy policy

Introduction

This privacy policy (“Policy”) outlines our practices with respect to how and why we might collect, store, use and/or share your personal information when you use our website “www.graphservices.ai” (“Platform”). This Privacy Policy also sets out your personal rights and provides a mechanism if in case you would like to contact us. This website is operated and maintained by Graph AI Services Inc. (“Company”, “we”, “our” and/or “us”).

You hereby agree and acknowledge that by accessing or using the Platform, you hereby expressly confirm that you have read, understood and consent to comply with and be bound by the terms and conditions of this Policy. If you do not agree with the terms of the Policy, please do not use or access the Platform.

General Consent

 You acknowledge that this Policy constitutes an integral part of the terms of use governing the Platform. By using or accessing the Platform, you agree to accept this Policy implicitly, signifying your full assent to the terms and conditions.

By viewing, accessing or utilizing our services, you agree to provide your express consent to collect, process, transfer, store, and share the information submitted by you.

You have the right to withdraw your consent at any time. You may do so by contacting the Company through the designated channels provided within the Platform. However, such withdrawal of consent may limit or revoke your ability to fully utilize the services.

Any attempt to extract or download significant amounts of data or to compile a database from data obtained from the Platform without prior explicit consent from the Company is strictly forbidden.

You agree and acknowledge that you are voluntarily providing your Information for the purpose of using and accessing the Platform.

 Information We Collect

When you visit our website, we collect the following information:

Personal details: Depending on your interactions with us on the website, and whether you want to create an account with us or deploy our services, we may collect your personal information including your name, your email address and your preference of services.

Log Data: When you access our website, we collect information about your log data including IP addresses, browser type, device information, location, network data, time zone, and system activity.

Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.

Usage Data: We may collect information about your behaviour on our website, such as the types of content that you view or engage with, access time and dates, and the features that you may use.

Professional: Your personal information as deemed necessary will be collected and processed by us if you apply for any career opportunities with us.

General Data: We may collect information about you which is publicly available such as through social media. We further collect information when you file complaints or feedback forms for us.

 Purpose

The Information that you share with us shall be entitled to privacy and shall be kept strictly confidential. The Information submitted by you shall be used for the limited purpose of: 

  • enabling you to use the Platform and administering the services and contacting you in furtherance to it;
  • to provide information about services and updates available on the Platform;
  • sending you statements and invoices;
  • enable your access in order to use the services including delivering mobile and/or email notifications like one-time passwords, providing confirmations, alerts, updates, et cetera;
  • personalizing and providing better user experience on the Platform;
  • publish your feedback on our services;
  • responding to your queries, requests and legitimate claims and resolving any issues;
  • sending you such information that may be of interest to you;
  • archival or backup purpose(s) and per the provisions of record retention under the applicable law;
  • to protect the integrity of the Platform;
  • cooperating with government and regulatory authorities, judicial, quasi-judicial, or regulators in accordance with our legal obligations under applicable laws to the extent required;
  • to make disclosures as may be required under applicable law;
  • notifying you (upon our reasonable belief or otherwise) of any violation of any 3rd party rights, law, agreements and/or policies
  • conducting research and perform analysis in order to measure, maintain, protect, develop and improve our Platform and/or services;
  • to improve the services, content and advertising on the Platform;
  • monitoring aggregated metrics such as total number of visitors and traffic;
  • For sending targeted marketing communications,
  • to send you mails or contact you for various customer satisfaction surveys, market research, promotional activities or in connection with certain transactions (collectively referred to as “Purposes”).

The Company shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your Information. However, the Company shall not be responsible for any such unauthorized access and misuse of your Information by unauthorized persons despite having taken all such measures. 

By accessing and using this Platform, you accept to strictly abide by, (a) the policies and practices described in this Policy and all other policies made available from time to time, and (b) acknowledge and consent to the collection, use/process and disclosure of the Information and for the Purposes as described in this Policy.

Disclosure Of Information

Subject to the terms mentioned herein, we do not sell, trade or transfer personal information to third parties. We may release your information when it is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property or safety.

Disclosure of information to third parties: We may disclose your information to the following third parties:

  • our affiliates or subsidiaries who may assist us in processing; or
  • relevant third parties in the event of a takeover of our Company or a merger with another company.

Disclosure of information for legal purposes: We may disclose your information to abide by the following legal obligations:

  • to conform with the law, research and fulfil our regulatory obligations, respond to regulatory inquiry, respond to claims.
  • to protect our websites, including fraudulent, abusive or unlawful use of our websites.
  • if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
  • to governmental authorities, in our sole discretion, in exceptional circumstances, such as a national emergency, security matter, or other situations in which we deem such disclosure prudent.
  • to protect the safety, security, and integrity of our products, employees, or users or the public
  • to protect against legal liability

Information Retention

We retain personal information for the period necessary to fulfil the purposes outlined in this policy, or until an individual makes a valid request that we delete information about them, unless a longer retention period is required or is permitted by law.

Your Rights

We provide you with following rights with regards to the personal information provided by you.

  • the right to be informed about collection, process and use of the information provided by you;
  • the right to request rectification or update of the information;
  • the right to request deletion of the information;
  • the right to withdraw your consent; or
  • the right to stop us from sending you direct marketing communications.

Children’s Privacy Protection

Our website or the services provided hereunder are not intended for or directed to children under the minimum age as permitted by law. We do not knowingly collect, solicit data or sell personal information of such children. If you have a reason to believe that a child under such minimum age has provided personal information to us, please contact us with reference deletion of such information. If you are a child below such minimum age, you could send us a written consent from your parent or guardian to process your personal information.

Cookies

Cookies are pieces of information that a website or application transfers to the hard drive of a User’s computer for record-keeping purposes. This information facilitates your use of Platform and ensures that you do not need to re-enter your details every time you visit it. We also use such information to provide Users a personalized experience on the Platform. We may use such information to allow Users to use the Platform without logging-in upon returning.

You can control the cookies through your browser settings. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. However, changing the setting may limit the range of features available to the User on Platform.

When you browse this Platform, the servers of the Company may automatically collect your usage data. This helps the Company identify and track your usage of the Platform and in the process collects some data such as name of the domain and host from which you have accessed the internet, IP address of the computer that you are using, the date and time of your access, et cetera. We use this data to monitor the usage of this Platform and also whatever is necessary for our business. This data does not include your personally identifiable information.

Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit.

We do not control the use of Cookies by third parties.

Cookies enable core functionality such as security, network management, and accessibility and can be utilised by us in the following way:

  • Preferential cookies:

 

Liability

The Company shall in no manner be liable for any violation under this Policy, if the Information,

  • is already available in public domain; or
  • is collected by way of any illegal and unlawful means; or
  • is provided by any person who is incompetent.

 

Link to other Websites

The Platform may contain links to other third-party websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. The third-party sites are not under the control of the Company. We are not responsible for the privacy practices of such other websites.

We request you to be to read the privacy statements of each and every website that collects personally identifiable information that you visit. This Policy applies solely to information collected by this Platform. If you decide to access any of the third-party sites linked to the Platform, you do this entirely at your own risk.

 

Changes to the privacy policy

We may update the Privacy Policy from time to time. It is encouraged that you check this Policy periodically for changes as any such change will be effective upon its post.

Contact us

If you have any questions, grievances, or want to exercise your rights in relation to this Policy, you may contact us at info@graphservices.ai

  • © 2024 Graph AI Services.Inc | All Rights Reserved